Orders & ShippingWe offer free shipping on orders over $75 within the United States All orders made weekdays before 3pm will typically ship within next day, however shipping varies depending on location and products. International Shipping - Allow up to 2 weeks for a shipping confirmation due to covid and other conditions.
ReturnsOur goods are intended to bring you joy. If they don't, we want to make things right. If you're not satisfied or the product arrives damaged, let us know, and we'll be glad to help you with a return or exchange.
PaymentsWe accept all major credit cards and klarna at checkout for all marketplace transactions. We do not accept klarna payments on any of our services.
Pre OrdersPre-order items are made to order. Allow 1-2 weeks processing time. Shipping confirmations are sent on the day your order is packaged and sent out.
Pausing a membershipBoth our Pioneer and BFF plans are set up to bill for 6 consecutive months. When you miss a payment you are at risk of having your account disabled for inactive service. Our plans are intended to be used month to month to help you reach your goals. Inactive accounts can only be reactivated with a re-enrollment fee. Pause will enable you to keep your account active within the system while you take some down time. You can pause for a maximum of 60 days. You must pause no less than 7 days before your next bill date. If you decide you want to cancel your membership visit your account page to complete the process. All cancelations must be made before the next billing cycle. None of our services are refundable once billed.
House Friends MembershipsHouse Friends Membership is a monthly resident subscription to our digital and irl clubhouses. Our plans are hassle free and flexible allowing you to start, pause, and upgrade whenever you want. Why pause? Both our Pioneer and BFF plans are set up to bill for 6 consecutive months. When you miss a payment you are at risk of having your account disabled for inactive service. Our plans are intended to be used month to month to help you reach your goals. Inactive accounts can only be reactivated with a re-enrollment fee. Pause will enable you to keep your account active within the system while you take some down time. You can pause for a maximum of 60 days. You must pause no less than 7 days before your next bill date. If you decide you want to cancel your membership visit your account page to complete the process. All cancelations must be made before the next billing cycle. None of our services are refundable once billed. Want to keep you services but need to change the way you pay for a particular month? Get in touch before your next billing cycle, to set up installment plans. Don't need to use any creative services for a month or more? Downgrade your plan to the Pioneer or BFF plan.
Canceling a membershipIf you decide you want to cancel your membership visit your account page to complete the process. All cancelations must be made before the next billing cycle. None of our services are refundable once billed.
TERMS & CONDITIONS
HOUSE OF WOLF INC.
By accessing the website at http://houseofwolfinc.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Creating an Account
Guest accounts provide 7- day access to the entire site, including the member's only realm. All guest accounts are limited to 1 per person as a one-time use. Additional trials are not allowed to be purchased. Any person found to be subverting this are subject to immediate termination & will be banned from being a member of House of Wolf in the future.
You may use your account to access the Member's Lounge, Virtual Groups and Clubs, Marketplace, HOW Academy, and join all of our live digital events. You are not allowed to give your login information to any other person. If it is discovered that you have distributed your login information to unauthorized users, then we reserve the right to terminate your account.
You are not allowed to download, copy or modify any of our content or materials unless otherwise permitted by a House of Wolf authorized team member. This applies to both personal use and commercial use.
The content and materials on The House of Wolf website do not
In no event shall House of Wolf Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The House of Wolf Inc. website, even if The authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on www.houseofwolfinc.com could include technical, typographical, or photographic errors. House of Wolf Inc. does not warrant that any of the materials on its website are accurate, complete or current. House of Wolf Inc. may make changes to the materials contained on its website at any time without notice. However House of Wolf Inc. does not make any commitment to update the materials.
House of Wolf Inc. does it's absolute best to review all of the sites linked to its website. In the event a discrepancy is found, House of Wolf Inc. is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by House of Wolf In. Use of any such linked website is at the user’s own risk.
House of Wolf Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
INFORMATION WE COLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW WE COLLECT INFORMATION
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
WHY WE COLLECT THIS INFORMATION
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
STORING, USING, SHARING, & DISCLOSING INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW WE COMMUNICATE WITH SITE VISITORS
If applicable, you should explain your means of communication (e.g. email, text message, etc.,) and for what purposes (e.g. marketing campaigns, promotions, updates, etc.). Explain exactly how you contact your site visitors by using personal information collected on your website and how they can opt out of receiving such messages.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
COOKIES & OTHER TRACKING TOOLS
Click here to view which cookies are stored on your site visitors' computer.
If you don’t want us to process your data anymore, please contact us at email@example.com